FAQs

Browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your order.

Please contact us immediately if you need to modify or cancel your order. We process orders quickly, so we can only make changes if your order hasn't been shipped yet.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website.

Check your spam or junk folder first. If you still can't find it, please contact us with your order details and we'll resend the confirmation.

We ship to most countries worldwide. If your country is not supported during checkout, please contact us and we'll do our best to accommodate your request.

Shipping times vary by location. Domestic orders typically arrive within 5-7 business days, while international orders may take 10-20 business days depending on customs processing.

Shipping costs are calculated at checkout based on your location and the items in your cart. We offer free shipping on orders over a certain amount.

No, customs and import duties are included in the price. You won't have to pay any additional fees upon delivery.

First, check with neighbors or household members. Sometimes packages are left in safe locations. If you still can't locate it, contact us within 48 hours and we'll help resolve the issue.

We accept all major credit cards and Shop Pay for a fast and secure checkout experience.

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.

Currently, we only accept one payment method per order. If you need to split payment, please contact us before placing your order.

We accept returns within 30 days of delivery for unused items in their original packaging. Please contact us to initiate a return.

Contact our customer service team with your order number and reason for return. We'll provide you with return instructions and a return shipping label if applicable.

Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.

Yes, we offer exchanges for different sizes or colors. Contact us to arrange an exchange and we'll guide you through the process.

Wearable lights and battery parts come with a 2-year warranty. Headlamps and flashlights are covered by a 5-year warranty against manufacturing defects.

Contact us with your order number and a description of the defect. We'll arrange a replacement or repair under warranty at no cost to you.

Most of our products are water-resistant and can withstand light rain and splashes. Please check individual product specifications for exact IP ratings.

Wipe the exterior with a soft, damp cloth. Avoid submerging in water unless the product is rated for full submersion. Store in a cool, dry place when not in use.

Battery types vary by product. Most use rechargeable lithium-ion batteries, while some models use standard AAA or AA batteries. Check your product manual for specific requirements.

Kickstarter backers will receive updates directly through the Kickstarter platform. Estimated delivery dates are provided in the campaign updates. Please check your Kickstarter messages for the latest information.

Log into your Kickstarter account and navigate to the SparkO campaign page. Your pledge details and backer status will be displayed in your account dashboard.