Warranty

Warranty Coverage Overview

Scoutlite proudly stands behind the quality and performance of our products. We guarantee all of our products to be free of defects in both materials and workmanship. We take pride in the craftsmanship of our products and stand behind their quality.

Please note that our warranty does not cover product damage caused by wear and tear, misuse, or neglect.

If you believe your Scoutlite product is defective and qualifies for warranty coverage, please contact our customer service team.

Warranty and Consumer Services Assistance

Hours of Operation: Mon-Fri 09:00am-18:30 PST

Email: support@scoutliteworld.com

Limited Lifetime Warranty

Scoutlite offers a lifetime warranty against any defects in material and workmanship for Scoutlite purchased from our website.

Our Commitment to Quality

At Scoutlite, we stand behind every product we make. Our warranty reflects our confidence in quality and our commitment to your satisfaction.

2-Year Standard Warranty

For all wearable lights from date of purchase.

2-Year Standard Warranty

For all battery from date of purchase.

5-Year Standard Warranty

For all flashlight and headlamp from date of purchase.

Warranty Coverage

What's Covered What's Not Covered
  • Manufacturing defects
  • LED failure (not external damage)
  • Button or switch issues
  • Battery defects (not normal degradation)
  • Charging port problems
  • Water damage within IPX rating
  • Physical damage (drops, impacts, misuse)
  • Water damage beyond IPX rating
  • Unauthorized modifications
  • Normal wear and tear
  • Battery degradation
  • Lost or stolen products
  • Products from unauthorized sellers

How to Claim Warranty

Step 1

Gather: Order number, product serial, photos/videos of defect, description

Step 2

Email orders@scoutliteworld.com with subject "Warranty Claim - [Order Number]"

Step 3

We review within 2-3 business days and provide next steps

Step 4

Approved claims receive replacement, store credit, or repair

Extended Warranty for Members

Tier Bonus
Tier Beam Members Bonus +6 months
Tier Blaze Members Bonus +6 months

Quick Reference

Product Standard Member Extended
SparkO 2 Years +6 months
BlinkO 2 Years +6 months
VARIO Flashlights 2 Years +6 months
CUPO Headlamps 2 Years +6 months
Accessories 1 Year -

important Notes

  • Valid only for products from scoutliteworld.com or authorized retailers
  • Proof of purchase required
  • Non-transferable
  • International customers may be responsible for return shipping

Built to Last. Backed by Scoutlite.

Email Us

orders@scoutliteworld.com

Response Time

2-3 business days