Order FAQs
Here are our shipping policies.
Do you ship overseas?
Yes, we ship worldwide! However, you might need to pay extral for customs on remote areas. If you’re unsure whether we ship to your location, please contact our support team.
How long will it take to get my orders?
Normally, our orders arrive within 5-10 business days, depending on your location. However, delays may occur due to customs processing, holidays, or unexpected disruptions. If your order is taking longer than expected, feel free to reach out to our support team.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order via the “Track My Order” tab in the footer menu by entering your tracking details.
What if my order is delayed or lost?
If your order has not arrived within the estimated timeframe, please check your tracking details first. If there’s no update or the package seems lost, contact our support team, and we will assist you in resolving the issue.
Can I cancel my order after placing it?
You can cancel your order before it has been shipped. If the order has already been shipped, you will need to wait for it to arrive and then request a return.
What is your return and refund policy?
We offer a 30 day return and refund policy from the date of delivery. If you’re not satisfied with your purchase, you can return it for a refund or exchange. Please make sure the item is in its original condition and packaging.
How long is the warranty for this product?
Our products come with a 24 month warranty, covering manufacturing defects. If you experience any issues during the warranty period, please reach out to our customer support team for assistance.